Posted on June 17, 2009

If you have more specific questions, please give us a call at 478-474-4463 to speak with a member of our staff.

Q: What are some of the services that can be provided?

Services can include shopping, errands, preparing meals, light housekeeping, medication reminders, escort to appointments, meal preparation, laundry service, assistance with ambulating, as well as personal care, bathing, dressing, incontinence care, maintaining home safety, and companionship. Services can be provided in your home, assisted living facilities, nursing homes, hospitals, and respite care facilities.

Q: Do the caregivers have any specialized training?

Employee orientation is provided to all employees. Additionally, ongoing training is provided, in-service company training, annual training in First Aid and CPR (initial and re-certification).

Q: Are the caregivers supervised and if so, how?
All caregivers are supervised by a licensed Registered Nurse. The licensed nurses are on staff to assure that proper guiding principles are being followed in the best interest of the client.

Q: Does the company have staff on-call for emergencies?
We have someone on-call when the office is not open on evenings, weekends, and holidays.

Q: What is the screening process?
Each employee is meticulously screened for the following: personal ethics, educational background, business and personal background, past employment history, special training and certification verification, state criminal history clearance, state driving background checks, automobile proof of insurance, social security identification, proof of citizenship and test negative for tuberculosis (TB).

Q: Are the company caregivers covered by state worker’s compensation?

Again, companies who contract work to independent caregivers do not have to pay into a state worker’s compensation fund. Then who does? If a caregiver were injured on the job, whose insurance would cover the medical expenses? Would the client or their estate be liable to pay for a caregiver’s injury? Angels of Mercy Private Homecare Services hires caregivers as employees to protect the client and the caregiver by paying into the employee’s workman compensation fund.

Q: Is the company and caregiver fully bonded and insured under the corporate liability policy?

Your loved one’s safety and security is first. It is in your best interest to choose a company and employees that are bonded and insured under a corporate liability policy. All of the employees are fully bonded and insured under the corporate liability policy.